Sales & Customer Service Real-Time Analytics
See every sales and service conversation as it happens — and act on it.
Overview
This solution turns calls, chats and emails into live, actionable insight. Conversations are transcribed and analysed in real time; managers see performance and sentiment as it unfolds; and agents receive on-screen guidance during the interaction — not in a report next week.
Key capabilities
- Real-time dashboardsSales pipeline and service KPIs updated as events happen.
- Speech & text analyticsTranscription and topic detection across Cantonese, English and Mandarin.
- Sentiment & intentSpot frustrated customers and buying signals as they surface.
- Agent assistSuggested answers, next steps and knowledge during the conversation.
- AI quality scoringEvery interaction scored against your standards — not a small sample.
- SLA monitoring & alertsAutomatic alerts when queues, response times or sentiment cross a threshold.
Who it's for
- Contact centres and customer service teams.
- Sales teams running high volumes of calls and demos.
- Operations leaders who need live visibility rather than monthly reports.
What you gain
- Issues caught during the conversation, not after it.
- Coaching based on complete data rather than spot checks.
- Faster, more consistent service.
Built on Microsoft Azure
Where we apply it
Retail & Luxury
Clienteling, bilingual marketing and stock intelligence for brands serving Hong Kong and visiting customers.
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Grounded assistants, document intelligence and live service analytics for regulated firms that cannot compromise on accuracy.
Learn moreProperty
Leasing and tenant assistants, bilingual marketing and portfolio analytics for developers, agencies and property managers.
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